Refund & Cancellation Policy

1. Overview & Commitment to Transparency

At Croveaxa Digital Services, we pride ourselves on building elite, high-touch creative partnerships with brands and founders. We operate as a dedicated creative agency delivering bespoke video editing, scriptwriting, brand design, and organic distribution strategy.

Because our agency allocates dedicated creative directors, editors, and strategists upon project kickoff, this Refund and Cancellation Policy outlines the exact standards, timelines, and procedures governing service fulfillment, retainers, and cancellations.

2. Service Fulfillment & Delivery Timelines

To ensure total clarity regarding our delivery workflows:

• Onboarding Kickoff: Upon payment confirmation via Stripe, client onboarding begins within 24 to 72 business hours via our dedicated communication channel (Slack, WhatsApp, or email).
• Deliverable Sprints: Custom scripts, video edits, and content schedules are delivered within agreed milestone sprints (typically 3 to 5 business days per content batch).
• Revision Rounds: Each video or script deliverable includes designated rounds of revisions (typically 2 comprehensive revision cycles per asset) to align pacing, typography, sound design, and messaging before publishing.

3. Monthly Retainer Cancellation Terms

When cancellation notice is received, our team will complete all deliverable quotas for the currently paid active billing period. Once the active cycle concludes, no subsequent charges will be applied to your payment method.

4. Refund Policy Standards

Our refund policies balance fair consumer protections with the bespoke nature of digital creative labor:

• Pre-Production Cancellations (Full Refund): If a client requests cancellation within 24 hours of initial payment AND before our creative team has initiated onboarding, scriptwriting, or editing, a full 100% refund will be issued.
• Work Commenced & Delivered Assets (Non-Refundable): Due to the immediate expenditure of labor, creative ideation, and custom editing hours, fees for completed milestones, delivered video drafts, or custom scripts that have entered production are non-refundable.
• Failure to Deliver by Croveaxa: If Croveaxa fails to deliver the contracted volume of deliverables within the agreed contractual timeframe (excluding delays caused by the client's failure to provide raw video footage, assets, or feedback), the client is entitled to a prorated refund for uncompleted work.

5. Anti-Artificial Engagement & Platform Independence

We do NOT sell, guarantee, or deliver artificial social media followers, automated bots, views, or spam traffic. Consequently, refund requests predicated on arbitrary third-party algorithm updates, platform outages, or unreasonable expectations of guaranteed viral view numbers cannot be accommodated. Our commitment is the consistent delivery of high-retention, broadcast-quality creative assets and organic strategic direction.

6. How Refunds Are Processed via Stripe

Approved refunds are submitted directly through the Stripe merchant platform:

• Refunds are returned strictly to the original payment method (credit card, debit card, or bank account) used during checkout.
• According to standard banking protocol, funds typically appear on your statement within 5 to 10 business days depending on your issuing bank.
• An official Stripe refund receipt will be automatically emailed to you upon processing.

7. How to Request a Cancellation or Refund

To request a service cancellation, milestone review, or billing inquiry, please follow these steps:

We kindly ask clients to contact us directly to resolve any concerns. We are committed to professional and amicable resolutions for every brand partner.