Privacy Policy

1. Introduction

Welcome to Croveaxa Digital Services ("Croveaxa," "we," "us," or "our"). We respect your privacy and are committed to protecting the personal information you share with us through our website (croveaxadigitalservices.com) and our client management systems.

This Privacy Policy explains what personal data we collect, why we collect it, how it is used and secured, and your rights regarding your information when you browse our website, request a consultation, or engage our creative and marketing services.

2. Information We Collect

We only collect personal information that is necessary to communicate with you, deliver professional creative services, and process payments securely:

• Contact Information: Your name, email address, phone or WhatsApp number, company name, and social media account handles when submitted through our contact forms or onboarding questionnaires.
• Billing & Payment Data: When you purchase services, transactions are processed directly by our payment processor, Stripe, Inc. We do not store or have direct access to your credit/debit card numbers or sensitive financial authentication credentials. All payment processing complies with strict PCI-DSS Level 1 security standards.
• Communication Records: Messages, feedback, project briefs, and correspondence sent to us via email, contact forms, or live chat.
• Technical & Analytics Data: IP addresses, browser types, device information, operating system, and browsing behavior gathered anonymously through web analytics to improve website speed and experience.

3. How We Use Your Information

We utilize the collected information strictly for legitimate business and client service purposes:

• Providing customized social media strategy, video editing, scriptwriting, and branding services.
• Communicating project updates, creative review drafts, invoices, and payment confirmations.
• Responding to inquiries, audits, and free growth consultation requests.
• Preventing fraudulent transactions and ensuring compliance with applicable financial laws and regulations.
• Enhancing the security and performance of our digital infrastructure.

We never sell, rent, or trade your personal information to third parties or marketing lists.

4. Payment Processing Security

All financial transactions are conducted through Stripe, a global leader in payment processing. Stripe processes your payment details in accordance with its own Privacy Policy. Croveaxa implements industry-standard Transport Layer Security (TLS/SSL) encryption across our entire site to ensure all transmitted data remains private and confidential.

5. Third-Party Service Providers

We may share limited information with trusted service providers who assist us in operating our business under strict confidentiality agreements:

• Stripe, Inc. for payment gateway and automated subscription billing.
• Formspree / Email Providers for processing inbound contact form communications.
• Cloud Hosting & Security Providers for website uptime, CDN caching, and data protection.

6. Your Rights & Choices (GDPR & CCPA)

Depending on your location, you may have specific rights regarding your personal information, including:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal records.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data when no longer required for legal, tax, or contractual obligations.
• Right to Object or Restrict Processing: Withdraw consent for non-essential communications at any time.

To exercise any of these rights, simply email our compliance team at robin@croveaxadigitalservices.com.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us: